Serviap Global Review

Hightekers Acquisition — What Buyers Need to Know

Serviap Global was acquired by Hightekers in December 2024. This is the most important context for any buyer evaluating Serviap in 2025–2026. Hightekers is an EOR/employer of record company that, combined with Serviap, extends to 40 countries with direct operations. The acquisition creates both a potential upside (larger combined country footprint, shared technology investment) and material integration risk (service model changes, platform migration, team restructuring, contract renegotiations). Before engaging Serviap post-acquisition, confirm: (1) Do existing Serviap client contracts transfer unchanged under Hightekers ownership, or are clients asked to re-sign new Hightekers-Serviap agreements? (2) Is the Serviap Hub platform being maintained independently, migrated to Hightekers' technology stack, or deprecated in favour of a combined platform? (3) Is the human-led, family-run service model that Kym (Listo Global) specifically praised continuing post-acquisition? (4) How are the combined 40-country direct operations split between legacy Serviap markets and Hightekers markets? (5) Are the Mexico and Brazil teams — the core of Serviap's institutional value — continuing under the same management? These questions are not hypothetical concerns; they are standard post-acquisition due diligence for any professional services vendor qualification.

Serviap Hub — The Most Documented LATAM EOR Platform in This Series

Serviap Hub is the most thoroughly documented EOR platform of any boutique LATAM provider in this audit series. Six confirmed modules: My Company (company structure, entity information, compliance documents); Projects (active engagements, country deployments); Professionals (personal details, employment status, contracts, documents per employee); Payslips (payslip access, historical payroll records); Payroll (incident monitoring, payroll event coordination with Serviap payroll specialists, structured request workflows with statuses, assignees, and supporting documents); Reports (employee data, terminations, insurance and benefits tracking, visas and work permits, attendance records). The Reports module is particularly valuable for multi-country LATAM operations where a company needs consolidated visibility across Mexico IMSS, Brazil FGTS, Colombia Cesantías, and Argentina ART registrations in a single dashboard. Role-based access control enables client HR teams, finance teams, and operations managers to access different data tiers without sharing full administrative access. The structured workflow model (status tracking, assigned owners, document support) directly addresses the most common client complaint about EOR providers: lack of visibility into payroll processing status before the payday deadline.

Mexico EOR Compliance — Why 15 Years Matters

Mexico is the most complex LATAM EOR compliance environment for North American companies — and Serviap's 15-year Mexico operational history is the deepest available. The key compliance elements: IMSS (Instituto Mexicano del Seguro Social): employer contribution approximately 30–35% of the IMDI (integrated daily wage); risk class affects injury insurance rate (ranging from 0.54% to 7.59% of IMDI); all employees must be registered from day one; IMSS audits are common and can reach 5 years back. INFONAVIT (Instituto del Fondo Nacional de la Vivienda para los Trabajadores): employer 5% of IMDI for housing fund; employees can use for mortgage financing. PTU (Profit Sharing): 10% of annual taxable profits distributed to all Mexican employees within 60 days of the company's annual income tax return; for US companies routing profits through a Mexico EOR entity, PTU creates a real profit-sharing obligation calculated on the Mexican entity's taxable profits. Aguinaldo: minimum 15 days' salary paid before December 20 each year — mandatory regardless of profitability. RFC (Registro Federal de Contribuyentes): the employer EOR entity must hold a valid RFC for IMSS, INFONAVIT, SAT/ISR payroll tax, and INFONAVIT reporting; Serviap's 15 years of continuous RFC-registered employer operation means its IMSS account, INFONAVIT employer registration, and SAT payroll tax filing history are established — a material risk reduction vs. a newer provider or global platform establishing a Mexico EOR entity for the first time.